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Our senior management team brings together extensive industry expertise, operational knowledge, and many years of experience delivering successful health, fitness, wellness, and leisure operations across a diverse range of sectors.
With a strong understanding of the challenges and opportunities faced by our clients, our team provides strategic direction, hands-on support, and a commitment to operational excellence across every partnership.
Having completed a business degree and world travels, Mark was a founder Director of DC Leisure (now Places for People leisure) – a local authority leisure management company managing over 100 leisure facilities on behalf of local authorities. Having sold this business Mark now focuses on developing 3d leisure’s service. Mark was a Director and Treasurer at the Fitness Industry Association (now UK Active) for over 9 years and is a well known and respected industry figure.
Andrew is a Business Studies graduate from Bristol University. After initially taking some time out to travel Andrew joined his family publishing and training business, a company he still runs to this day. He joined the Board of 3d leisure in 1999 as Company Secretary with Director responsibility for all financial matters and the administration of the business. Andrew manages the Support Office at the company’s base in Farnham, Surrey. The team in Farnham support all 3d’s clubs with finance, HR, health & safety, design and all marketing campaigns.
Paul joined 3d leisure originally as a fitness instructor. After holding many roles in the company he was promoted to the Board in 2000. Paul has worked extensively with a wide range of clients and understands what is needed to get the most out of the clubs.
As Managing Director, Paul oversees the performance of all our managed clubs through close support of the Regional Management team. Paul will meet with Club Managers and client contacts on a monthly basis (or whenever required) to ensure that we are delivering our promise at every site. Paul coordinates the development of all the company’s QMS and is responsible for our partnership and alliances with external suppliers.
Paul has worked for 3d leisure since 2002 when he started as a Club Manager. Paul was appointed as a Board Director in 2013 and is now an Operations Director for 3d leisure. Based in the South, Paul looks after the majority of the southern sites.
Dan started in the industry as a part time fitness instructor with 3d leisure and now specialises in sales, marketing and operations. He works closely with the Managing Director overseeing the key sites within the group ensuring ultimately that bottom line profit and targets are achieved for the clubs we manage.
Dan is a key motivational speaker at a number of our sales and marketing seminars.
Mandy McCracken has over 17 years of experience in the corporate fitness and wellbeing sector and re-joined 3d leisure in February 2017. As Business Development Director, Mandy is responsible for driving growth across 3d’s four key sectors – corporate, hospitality, education, and private residential – while also playing an integral role in the ongoing development and enhancement of the services and solutions we deliver.
With a strong track record of creating bespoke health, fitness, and wellbeing strategies, Mandy works closely with prospective clients to understand their objectives and develop tailored solutions that align with their operational, commercial, and wellbeing goals. Her extensive industry knowledge, consultative approach, and passion for creating exceptional wellbeing experiences have helped establish long-lasting partnerships across a diverse range of organisations.
To discuss how 3d leisure can support your business and wellbeing objectives, please contact Mandy on 07890 797948.
Every facility we manage is assigned a dedicated Account Manager who works in partnership with the on-site team to provide support, guidance, and strategic direction, helping each facility achieve its operational and commercial objectives.
Our Account Managers bring extensive industry experience, having progressed through a variety of roles within the health, fitness, and leisure sector, from fitness instructors to senior club management positions. This hands-on experience gives them a deep understanding of the challenges and opportunities faced by our teams and clients.
They provide regular on-site support, ongoing operational guidance, and 24-hour telephone assistance, ensuring expert advice is always available when needed. A key aspect of their role is to lead, support, and motivate club managers to deliver exceptional customer experiences, achieve financial targets, and maintain the highest possible standards of service, presentation, and facility operation.
Mark has worked in the leisure industry for over 40 years, building extensive experience across a variety of management roles. He began his career with 3d Leisure as a Club Manager and, following two successful years, was promoted to Regional Manager.
Specialising in the workplace wellbeing sector, Mark has played a key role in the mobilisation of numerous workplace facilities management contracts won by 3d and is currently leading the 3d Leisure Innovation Team, driving new ideas and service developments across the business.
I began my career in the fitness industry in 2001, training as a fitness instructor and gaining valuable experience across a variety of health clubs and gym environments. In 2012, I joined 3d Leisure as Club Manager of the very club where my career had first begun, making it a particularly rewarding milestone.
As Club Manager, I found the role incredibly fulfilling. It was especially satisfying to see how the club had evolved through refurbishment and the introduction of enhanced management services. During my time in the role, I was proud to receive both Club of the Year and Club Manager of the Year awards within the 3d Leisure portfolio.
Since joining the Operations Team in 2019, I have brought my extensive operational knowledge and hands-on health club experience to every site I oversee and support. I enjoy working closely with teams to drive continuous improvement, and I take great satisfaction in seeing clubs develop, grow, and thrive under 3d Leisure’s management.
With his HND in Leisure Management Stewart is a knowledgeable and driven manager who wants to achieve targets and his infectious personality motivates those around him to buy into a vision and to achieve goals.
Staff development is one of Stewart’s passions as he wants people to be all they can be and he aims to inspire through positive working environment at each of the clubs he is responsible for. Having worked for 3d leisure at a number of locations Stewart has gained vast experience in both corporate fitness and hotel health club management.
Dave joined 3d Leisure in 2014 having spent time working in both USA and UAE. Dave has over 15 years experience in the Health and Spa industry.
Dave is a Level 3 Qualified NASM Personal Trainer and accreditation from IOSH:Managing Risks. Dave has been nominated for a Hotel Catey both 2021 and 2022 and led his Spa Team to a finalist position in the World Spa Awards 2022.
Dave is passionate about Health & Fitness and ensuring the members journey is an experience whilst having a keen eye for Health & Safety.
After doing his A-Levels in 2000, Luke started working for 3d leisure as a part time trainee instructor. He had a clear passion for sales and retention, helping him quickly excel in the leisure industry and became a club manager within 2 years. He remained solely in club management for 15 years, most of which for 3d leisure, before taking on a Regional Manager position in 2018. He specialises in membership systems, new staff training and has a passion to troubleshoot any club issues.
Adam Clements joined 3d leisure in 2012 as a Club Manager and has progressed through a number of leadership positions within the business. In 2019, he was appointed Regional Manager, overseeing a diverse portfolio of health clubs, leisure centres and hotel spas across the UK. Since 2024, Adam has also undertaken the role of Group Health, Safety & Compliance Manager, leading the company’s health and safety strategy, compliance framework and governance across the business.
With extensive experience in leisure operations, health and safety, compliance and client relationship management, Adam works closely with site teams and clients to drive operational excellence, improve service standards and ensure safe, compliant and commercially successful leisure environments. Passionate about developing people and embedding a culture of continuous improvement, he is committed to delivering exceptional experiences for both members and clients.
Rob has been part of the 3d family since 2013 and in that time has managed clubs in Worcester, Cheltenham and Brierly Hill. In 2023 he joined the central support team in a Regional Support Manager role, supporting a number of clubs in the midlands and north. He was promoted to Regional Manager in January 2024 and currently looks after 12 sites.
Having worked for over 28 years in Hotel Management to Spa and Health Club Management, Phil is able to offer great support to both the spas and hotels on the working systems and processes between the departments. During his 10 years with 3d leisure Phil has been awarded, Club Manager of the Year, Commercially Savvy Manager of the Year and most recently outstanding contribution 2019.
Cheryl joined 3d Leisure in 2021 as a Spa Director. Her club was nominated in the Top 3 in 2024 for Best City Spa and Cheryl ended 2024 being named Club Manager of the year. She has since then supported the 3d management team with a number of projects and more recently promoted to Group Spa Support Manager. With over 20 years in the spa industry her expertise lies in the implementation of premium standards within hotel spa operations, along with a strong track record of driving both revenue and guest satisfaction.
Behind every successful facility is a team of experienced specialists providing the expertise, guidance, and support needed to deliver operational excellence.
Our dedicated support team works alongside our site-based teams and clients, providing specialist knowledge across areas including operations, HR, finance, marketing, health and safety, IT, procurement, and compliance.
This integrated support structure allows our teams to focus on delivering exceptional customer experiences while ensuring every facility benefits from robust systems, industry expertise, and continuous improvement. By combining local knowledge with national support resources, we provide a consistent, professional, and proactive service that helps our clients achieve their wellbeing and commercial objectives.
Since July 2026, Gethin Griffiths has led the delivery of training as National Training Manager, providing high-quality, engaging, and compliant training programmes to leisure centres, hotels, health clubs, and commercial organisations across the UK.
With extensive industry experience, Gethin delivers a wide range of nationally recognised qualifications, including National Pool Lifeguard, Pool Emergency Responder, First Aid and Pool Plant Operator courses. His practical approach and commitment to excellence ensure every learner gains the knowledge, confidence and competence required to perform safely and effectively in the workplace.
Gethin holds instructor and trainer qualifications with the UK’s leading awarding organisations, the Royal Life Saving Society UK (RLSS UK) and Safety Training Awards (STA). He is also professionally accredited and endorsed by the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) and the Pool Water Treatment Advisory Group (PWTAG), demonstrating his commitment to maintaining the highest professional and technical standards.
Passionate about developing people, Gethin works closely with clients to deliver tailored training solutions that meet operational needs, regulatory requirements, and industry best practice. Whether delivering open courses or bespoke on-site training, his focus is on providing engaging, practical learning that equips delegates with the skills and confidence to make a difference from day one.
Andy left University with an honours degree in Sports Studies in 2004, and joined 3d Leisure 3 years later after brief stints with Hilton and Marriott Hotels. He has managed a number of sites for the company to date; whilst in his spare time learning the world of social media. He now supports the company and the regional managers by ensuring all sites digital marketing is accurate and up to date. He is responsible for over 80 social media sites, including our own 3d leisure facebook and twitter. His generic group wide posts and site specific guidance provide the perfect platform for each club to achieve great things through their social media. He is also a qualified STA Pool Plant tutor, allowing us to call on his knowledge and course instruction for our sites.
We are pleased to announce that Danny Kavanagh will now be working as Group Fitness Manager to drive the fitness, wellbeing and the retention strategy for our business forwards. He will be responsible for improving the fitness and wellbeing service across all corporate sites.
Danny is passionate and focused on fitness and wellbeing, previously working with the NHS to run a successful GP referral scheme throughout Oxfordshire. Danny’s background includes PT, Class instructor and referral consultant. Danny see’s fitness professionals being a pivotal position in the wider health and wellness forum.
“We are the people who complete the experience for the members, we motivate yet keep it fun, which in turns keeps people coming back for more – you have to be passionate and enjoy what you do”.
I joined 3d Leisure in 2014 as a Fitness Instructor before progressing into management, where I have spent the last eight years managing a corporate fitness facility.
Alongside my management role, I provide operational support to clubs across the business with the Gladstone Club Management System. I work closely with sites to resolve issues relating to memberships, bookings, classes and system functionality.
I also liaise directly with Gladstone on behalf of our clubs, supporting the investigation and resolution of technical issues and helping to streamline processes to ensure efficient outcomes for both staff and members.
Will Harper originally joined 3d Leisure in 2019 before returning to the business in 2023 as part of the Corporate Support Team, specialising in Technogym and digital wellbeing solutions.
Working with sites across the UK, Will supports client facilities with app implementation, training, site mobilisations, and ongoing engagement strategies, helping members maximise their fitness and wellbeing experience. He also assists with audits, reporting, and the rollout of new initiatives across the corporate portfolio.
Having studied Sport and Exercise Science and with a genuine passion for health and fitness, Will is committed to helping clients create positive wellbeing cultures and finding innovative ways to encourage people to move more and live healthier lives. Outside of work, he is a keen runner and fitness enthusiast who enjoys taking on new challenges and spending time with his young family.
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“The transfer of 3d leisure coming via the TUPE process went extremely well effectively with a very smooth process where the staff and I felt at ease, reassured with confidence.
It felt a speedy process to get things up and running for each step of the process managing the transfer effectively to ensure no difficulties or challenges.
The team and I have seen a significant improvement from up-to-date marketing, communications, to efficient systems in place to ensure a smooth operational journey. From QR codes for online joining process, the Techo gym app set up for Tesco WGC was a real success.
Swift communication between the 3d team was on point without delays. When we had questions the 3d leisure team were open and honest, helped in the moment by making time to help support any of our needs.”
“In September 2024, 3d leisure were announced as the winning bidders for the management contract at our Leisure Centre. As with any change both my team of 65 staff and I were concerned about what the future would hold for us all. Within days of the contract announcement the team at 3d leisure began to reassure us through their actions. Initially, I had dialogue with Paul Ramsay, the company MD, and I was briefed on many things about the future including how the TUPE process would be managed.
This served to allay many of the concerns I had and allowed me to share with the team what was to follow. Subsequently, meetings were set up on site with senior members of the 3d team and all of the staff at the Leisure Centre. These sessions were invaluable, and my team were given a detailed explanation of almost everything that they could expect. Obviously, my staff still had questions and worries but at the meetings and following meetings minds were put at rest. Throughout the process we were all fully kept informed with suitable information and this approach ensured that I was comfortable with the whole process.
Overall, the migration has been seamless and since it was completed everything has been as it was explained following the contract change announcement. I firmly believe that the 5-month process could not have been handled any better and that every team member has ultimately benefitted from the move to 3d leisure.”
“The TUPE process to 3d leisure seemed effortless, there was very little to do from the Employees point of view and we were kept informed at all stages of the process via email and through the company directors visiting site and holding regular drop-in sessions for the staff. This put my mind at ease during the process and allayed any worries or concerns that I had.
I feel that 3d leisure being awarded the contract to manage our facility was the best thing that could have happened to the site, personally I feel much more content and appreciated in my role. 3d have provided the tools and support to drive the centre forward and motivate the team through regular contact and guidance and I feel I am trusted to manage and maintain a healthy workforce.”
“I found the whole TUPE process with 3d leisure very straight forward. Initially, we had a letter introducing the new company and explaining what was going to happen. Following this we had several meetings on site where my questions were answered regarding sick pay, holidays, health care, pensions and my contract.
In the beginning I was concerned, but as things progressed, I felt fine and was not worried as the process progressed. Since the transfer has been completed, I have found 3d leisure a really good company to work for and everything has been how I was told from day one.”
Home / About / Case studies
We are extremely proud of our wide range of client case studies, which illustrates our experience across our sectors, corporate, hotel gym and spa management, education and residential leisure management.
Home / Workplace fitness and wellbeing facility for digital fashion and cosmetic giant
3d were appointed as Wellbeing partner across the portfolio in July 2021. The fitness and wellbeing facilities had been closed for 12 months due to the pandemic.
Mobilisation included recruitment of new teams for each facility, creating a digital solution including online booking for all services, dedicated website and a fully hybrid solution to enable employees to use the facilities on site as well as access live streamed classes via a dedicated app. 3d arranged for all the equipment to be serviced, repositioned and procured new equipment where required. Digital launch campaign 2 weeks prior to go live date
As the Wellbeing partner of choice we are currently designing a brand-new state of the art facilities and planning refurbishment of one of the existing facilities.
Home / Dual aspect leisure facility providing wellbeing services to students and the local community
Independent hotel, previously managing their own leisure facilities. Upon appointment 3d Tupe the 7 members of leisure team to 3d employment
Facilities at the Sports Centre include:
The facilities are provided to the students during the day and provided to the local community outside of curriculum hours.
Home / Workplace fitness and wellbeing facility world’s largest integrated utility company
Contract initially awarded after competitive tender September 2013 – retendered and secured again 2016 and 2018.
3d took over the management of 6 fitness and wellbeing facilities.
Head office site was relocated to Glasgow during 2017 – 3d were responsible for initial design of new space and equipment procurement. 3d managed the logistics of transition of members during move from existing fitness facilities to new, providing temporary workout space during the move.
Home / Workplace fitness and rehabilitation centre Global manufacturing plant
After a very structured tender process with many specific requirements 3d Leisure were appointed to design and manage this fitness and rehabilitation centre on behalf of a global manufacturer. 3d were appointed in March for a planned opening June 2019.
The plant has in excess of 4000 employees 90% of which are shift workers, facility was to be opened for 18 hours each day to accommodate shift working patterns.
Home / Workplace fitness and wellbeing facility Global retail company
After a comprehensive tender process, 3d were successfully appointed as operator to the brand-new fitness and wellbeing facilities for the European Head Quarters of this Global retail brand.
Mobilisation of the project began in January 2019 with 3d becoming an integral part of the building refurbishment project team, attending weekly project meetings and coordinating the design, installation and delivery of the new fitness and wellbeing facility.
3d were asked to sub-contract the technical designs and installation of all AV and access control as well as being responsible for the; procurement, installation and ongoing maintenance of the dedicated IT network for the club. 3d worked alongside the main contractor and all sub-contractors to bring the project to completion, which was delivered on budget and on schedule.
Club reported 400 members and had annual income of £80k per annum making annual loss of £40k.
Home / Design and management contract 5 Star Leisure and spa facility
3d Leisure were initially appointed on a consultancy basis for the design and build phase of this exciting project.
After managing this 2-year project, we opened a full-service hotel spa in Ireland.
Split into 2 separate areas, with health club facilities including a gym, pool, sauna and steam available to the members.
The spa membership is provided with access to the health club facilities and also includes access to thermal suites, an outdoor hot tub, hydrotherapy pool and 14 treatment rooms.
The health club opened with 500 members and reached capacity (1200) within 6 months of opening.
The spa was quickly established as a key destination and day spa in the area generating in excess of £20,000 per week in treatment revenue alone.
The hotel increased occupancy by 25% at weekends through marketing the 2 facilities alongside each other.
Home / Hotel leisure club chain of hotels
3d Leisure have successfully undertaken Hotel Gym management of this contract since 2007. Hotel chain with high end leisure facilities.
6 Clubs had consolidated membership of 3,400 income of £2.1m
Typically Gym, Swimming pools, Sauna, stream room, Spa and treatment rooms
Membership increased to 3,800 at end year 1
20% increase in income with like for like clubs
32% increase in consolidated profit
Contract extended to further 9 sites in 2010
Home / 5 Star independent hotel London
Gym, swimming pool, sauna, steam room, spa
Membership increased to 450 paying members end year 1
Year 1 income increased to £115k
Year 1 profit of £5k
Year 2 profit £30k
Years 3 onwards – consistently circa £40k profit
Contract still running 5 years after commencement
Home / Hotel leisure club chain of 18 hotels
3d were appointed to take over the leisure management by a hotel management company, chain of 18 hotels. Initial contract was for 6 of the now 18 managed facilities.
Gym, swimming pool, sauna, stream room, spa
Membership levels across the group increased from previous year by 48%
Profit levels across the group from leisure increased by 22%
Home / Residential leisure facility
3d Leisure have taken over the management of a first-class leisure complex within a prestigious residential development in West London.
The facilities include a dedicated top-class gym offering, cinema, pool, golf simulator, meeting rooms and beauty treatment rooms all are available to residents only.
After taking over the facility 3d took over the employment of the onsite team and have created personal development programmes for all individuals ensuring they feel part of the new management offering.
3d will provide management of all facilities 12 hours per day 364 days per year providing inductions, personal programming, class instruction, personal training, pool responder, beauty treatments (only resting on Christmas day)
After taking over the management contract Paul Ramsay 3d Managing Director said
“It’s great to be involved in such a prestigious facility and we believe this is the beginning of a great partnership and look forward to introducing our services across the portfolio of estates managed by this well-established expert in residential property management”
Would you like to have a chat? Call us on 01252 732220 or complete our online contact form to request a callback
Home / About / Careers
At 3d leisure, our people are at the heart of everything we do. We are passionate about creating opportunities for our employees to learn, develop and build rewarding careers within the fitness, wellbeing and leisure industry.
We believe in promoting from within wherever possible and supporting our teams to achieve their ambitions. Every employee has access to a personal development plan, tailored to their career goals, with the training, guidance and support needed to help them progress.
Whether you are starting your career, looking for your next challenge or ready to take the next step into leadership, 3d leisure offers opportunities across a wide range of fitness, wellness and leisure environments.
Established in 1991, 3d leisure is one of the UK’s leading fitness and wellbeing management companies, providing specialist management services to hotels, corporate workplaces, residential developments and private clubs.
We are a dedicated team of passionate professionals committed to delivering exceptional fitness, wellbeing and leisure experiences for our clients and their members.
Our reputation has been built on doing what we say we will do. We don’t just talk about great service — we consistently deliver it, helping our clients achieve their objectives through expert management, innovation and a genuine commitment to excellence.
As a growing organisation, we offer exciting career opportunities across multiple sectors, supported by the resources, expertise and experience of our central support team.
We are looking for enthusiastic, motivated individuals who share our passion for fitness, wellbeing, customer service and delivering outstanding experiences.
Successful candidates will demonstrate:
At 3d leisure, we are committed to helping our employees thrive. We provide:
If you are passionate about creating great experiences, supporting people’s wellbeing and want to be part of a company that values its people, we would love to hear from you.
Call us on 01252 732220 or request a callback and one of our team will be happy to speak with you.
Home / About / QMS systems
At 3d leisure, we do not believe in a “one size fits all” model.
Every client, facility and community is different. We take the time to understand your objectives, operational challenges and commercial goals before shaping a management solution that is fully aligned to your unique environment.
This ensures our service is not only effective on paper, but also practical, deliverable and successful in real-world operation.
Our service is underpinned by a robust and proven Quality Management System (QMS) framework.
These systems ensure consistency, accountability and high performance across all areas of operation. They are actively implemented on-site, fully supported by our central management team, and regularly reviewed and updated to reflect best practice and evolving industry standards.
Our QMS framework has been developed over many years of hands-on operational experience and is trusted across all of our managed facilities.
Our integrated management systems cover all key aspects of facility performance:
Our QMS framework ensures every site operates to a consistently high standard, with clear processes in place to support staff, protect compliance and drive commercial performance.
By combining structured systems with experienced operational support, we ensure facilities are not only well managed but continuously improving.
